Shipping Canada + USA : Shipping in Canada and to USA estimated to be delivered in most cases 1-2 weeks or 2 – 4 weeks. Shipping cost between $4.99 – $70 (most items is $4.99) CAD items, free delivery on orders over $99 CAD.
Shipping International : other parts of the world shipping estimated to be delivered 4 – 6 weeks.
Express Shipping : we are currently upgrading our logistics to offer 1-5 days shipping in the near future.
Orders made on TrayInstore.com are refundable (within the first few hours order place before fulfillment begins). We are currently not allowing any returns. All items are final sales. All items should be in original packaging (not open) to eligible for return. If you are having an issue with and order please reach out to our customer service to have this matter investigated. We will reach out to the seller to brought a resolution to the matter. See order cancellation for more details.
You may return any unopened Brand New product within 15 days of your product’s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#. See more information here
You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.